Privacy Policy

At Icelandic Roamers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website or booking our tours.

1. Information We Collect

We collect personal data to offer you the best possible service when booking tours with us. This includes:

• Personal Identification Information: Your name, email address, phone number, and payment details when you book a tour.

• Booking Information: Details of the tours you book, including preferences, special requests, and accommodation details (where applicable).

• Technical Data: Information automatically collected from your device, such as your IP address, browser type, operating system, and device information when accessing our website.

• Cookies and Usage Data: Our website uses cookies to improve your experience, analyze site traffic, and personalize your journey on our platform.

2. How We Use Your Information

We use your personal information for several purposes, including:

• Processing and managing your bookings: Ensuring smooth operations during your tour, including handling special requests.

• Communications: Sending booking confirmations, updates, and reminders about your trip. This includes abandoned cart emails to help you finalize bookings if you haven’t completed the process.

• Improving services: Analyzing customer behavior and feedback to enhance our website and tour offerings.

• Marketing and Promotions: Sending you marketing communications about upcoming tours, special offers, and services, provided you have consented to receive such emails. You can unsubscribe at any time.

• Customer Support: Assisting you with inquiries, complaints, or other service-related issues.

3. Sharing Your Information

Your personal data is never sold or shared with third parties, except where necessary to provide the services you’ve booked. This may include:

• Payment Providers: We use secure third-party payment processors to handle your payment information.

• Tour Partners: For operational purposes, we may share essential booking details with trusted third parties (e.g., transportation companies, accommodation providers, or other service partners).

• Legal Compliance: We may disclose information where required by law, such as for compliance with legal obligations, or to enforce our Terms and Conditions.

4. Data Security

We are committed to safeguarding your personal data. We implement industry-standard security measures such as encryption to protect your information from unauthorized access, alteration, or disclosure. Access to your personal data is restricted to authorized personnel and third parties who require it to fulfill their responsibilities.

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.

• Correction: Ask us to correct any inaccurate or incomplete information.

• Deletion: Request the deletion of your personal information under certain circumstances.

• Data Portability: Request a copy of the data you’ve provided in a structured, machine-readable format.

• Withdraw Consent: Withdraw consent to the processing of your data for marketing purposes at any time by unsubscribing from promotional emails.

6. Cookies Policy

Our website uses cookies to enhance user experience. Cookies are small text files that are stored on your device to help us understand how you use our website, improve performance, and offer personalized experiences. You may control or disable cookies through your browser settings, although this might affect your ability to fully interact with our website.

7. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. You will be notified of any significant changes through our website or via email.

8. Contact Us

If you have any questions or concerns about how we handle your data, or if you wish to exercise any of your rights, please contact us at:

• Email: hello@icelandicroamers.is

• Phone: +354 761 62 06