TERMS AND CONDITIONS

By accessing, browsing, using, and/or completing a reservation through our website (mobile and desktop), you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below.

Icelandic Roamers is a tour operator offering a wide range of tours in Iceland. If you are having any problems booking through the Icelandic Roamers website (www.icelandicroamers.is), please contact our Customer Support Team (hello@icelandicroamers.is).

 

Please ensure that you provide all necessary details upon booking your tour(s). You are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of discrepancies, such as booking mistakes where the wrong date or incorrect number of participants was booked, please contact Icelandic Roamers immediately. It may not be possible to make amendments to your reservation as your departure date approaches. Icelandic Roamers is not responsible for mistakes made in the booking process.

Icelandic Roamers reserves the right to alter itineraries and/or timetables should it be necessary due to adverse weather or other conditions (including force majeure). Icelandic Roamers is not responsible for expenses and/or costs due to factors outside of its control, such as flight delays, changes or cancellations, injuries, weather, war, economic effects, natural disasters, pandemics, etc. You are responsible for providing Icelandic Roamers with correct contact information so we can inform you of any changes to the services booked.

 

1. Rates

All prices for services provided by Icelandic Roamers are in Icelandic Krona (ISK). Pricing advertised in local currencies is subject to exchange rate fluctuations, and prices in Icelandic Krona take precedence. Icelandic Roamers is not responsible for currency fluctuations or additional fees (e.g., bank transfer or credit card fees) outside its control.

Icelandic Roamers reserves the right to adjust rates due to economic changes, including but not limited to currency fluctuations, inflation, increased supply costs, tax changes, and force majeure. Any price changes due to tax adjustments will apply to all reservations, even if confirmed at previous prices or payments have already been made.

2. Pick-up and Drop-off Services

Icelandic Roamers offers pick-up and drop-off services for its tours. You are responsible for providing the correct pick-up location and being ready at the assigned time. Missing the pick-up does not entitle you to a refund. However, if possible, we will try to reschedule your tour, subject to availability.

3. Travel Insurance

We strongly recommend purchasing travel insurance before traveling, covering cancellations or unforeseen events. It is your responsibility to ensure your insurance policy covers all eventualities, including force majeure and flight disruptions.

4. Icelandic Weather and Conditions

All adventure trips and outdoor activities depend on weather and conditions. Icelandic Roamers may change itineraries or cancel tours if necessary for safety. Refunds will be provided for tours canceled by Icelandic Roamers due to weather or unforeseen circumstances.

5. Clothing

Appropriate footwear and clothing must be worn. Icelandic Roamers reserves the right to refuse participation to clients dressed inappropriately, putting their safety at risk. Refunds will not be provided in such cases.

6. Assumed Risk and Outdoor Activities

All activities are undertaken at your own risk. You must behave in accordance with our or our partners’ guidelines. Outdoor activities carry inherent risks, and Icelandic Roamers is not responsible for accidents unless due to negligence. You may be asked to sign a liability waiver or medical disclosure form.

7. Alcohol and Drugs

Participation may be refused if a client is believed to be under the influence of alcohol or drugs. In such cases, no refund will be given.

8. Reviews and Feedback

Icelandic Roamers welcomes all feedback to improve our services. We appreciate sharing your tour experiences with us.

9. Liability

Icelandic Roamers are not responsible for losses or expenses due to delays, flight changes, injury, negligence, weather, or other unforeseeable causes (force majeure). Tour times may vary due to road or weather conditions, and delays may occur. Icelandic Roamers are not responsible for losses due to delays.

10. Refund Policy

Cancellations should be made by email with as much notice as possible. Cancellation fees are as follows:

• A full refund minus 10% for cancellations made at least 48 hours before departure.
• No refund for cancellations made within 48 hours of departure.

11. Privacy Policy

All personal information will be treated as confidential and will not be sold to third parties. We may offer products or services from trusted Icelandic tourism partners, who have their own privacy policies. Icelandic Roamers is not responsible for the privacy practices of these third-party sites.

12. Media Consent and Complimentary Photo Package

By booking an experience with Icelandic Roamers, you agree that we may capture images during the tour and use them for promotional purposes, including social media and marketing materials. You may opt out by notifying us before the experience or during the booking process.

13. Email Marketing and Communication

Icelandic Roamers may send emails related to your booking, including incomplete booking reminders or promotions. You consent to receiving these communications when booking with us. You can unsubscribe from marketing emails at any time, but transactional emails (like booking confirmations) will still be sent.

14. Laws and Legal Venues

This agreement is governed by Icelandic law. Any disputes arising from this agreement shall be brought before the Reykjavík District Court.